How do I create a user account?
Visit orderoneat.org/login to create an account. Enter an email address, click Next, and you'll be prompted to add your name and password. However, you can use the site without creating account. Creating an account can speed checking out by saving your information / payment methods and allow you to easily check the status of your orders.
Can I cancel my account at any time?
Yes, you can delete your account at any time, if you decide it's not the right platform for you. Click on the face icon in top left hand corner to select your Profile. Click on the Settings gear icon and scroll to the bottom, click on the Delete button to remove your account.
Who owns my data?
You do! We do not sell or distribute your data in any way.
How do I get support with my account?
Please contact us via our form and we will get back to you as soon as possible. If you experienced a bug on the site, please provide as much detail as possible, including any error messages or applicable screenshots.
What happens after I place my order?
You'll receive an order confirmation in your email - please check your spam if you do not see it in your inbox. If you selected pick up, you'll see pick up instructions in the email including a day, time range and address. If you selected delivery, you'll see a time range for when the delivery will take place and you'll receive a notification when your order is delivered.
How do I check the status of my order?
In the upper right hand corner, click on the face icon and click on Profile. Click on Orders in the left hand sidebar or scroll down to your Recent Orders. You'll see your most recent order and its order status. Click into the order to see full details, including items ordered.
How do I cancel my order?
Due to the nature of farmers' markets and the planning that goes into preparing for orders from each vendor, orders cannot be canceled once they have been placed. If you do not show up to pick up your order by the time the market closes it will be donated. If you are unable to accept your delivery in a timely manner, SEE-LA is not responsible for spoiled items. Should unforeseen circumstances arise, please contact us at firstname.lastname@example.org and while we cannot guarantee anything, we'll do our best to help. Any refunds issued for orders after being placed will not include credit card fees.
Can I order from multiple markets in one single order?
No, orders can only be placed for one market at a time. You can create multiple carts, but each order will be a separate purchase per market.
Can I order from multiple vendors in one single order?
Yes, you can order from multiple vendors within the same market. Keep adding products to your cart as you shop from your market of choice. When you are finished, click on the cart icon in the upper right hand corner. All of your items will be listed and ready for checkout as a single order.
How do I add or update my delivery addresses?
In the upper right hand corner, click on the face icon and click on Profile. You'll see a Your Addresses section, where you can edit and add addresses to your profile that will appear in the checkout page.
What payment methods are accepted?
You can use any widely accepted credit cards (Visa, Mastercard, American Express, etc.). EBT coming soon.
Why is my payment method failing or being rejected?
Contact us via our contact page and provide as much information as possible, including any error message and applicable screenshots. Please ensure you are entering your information correctly (i.e. billing address, ccv, zipcode, etc.)