Privacy Policy Page

Last Updated: June 25, 2023


Sustaina Company (“Sustaina”, “Company”, "our", "us" or “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. Please read this Privacy Policy carefully to learn how we collect, use, share, and otherwise process your information (“personal information”), and to learn about your rights and choices regarding your personal information.

This policy set forth below (the "Privacy Policy") describes our information practices when you use any applications ("App(s)") or websites ("Site(s)") operated by Sustaina Company that link to this Privacy Policy (collectively, the “Service(s)”).

Information We Collect

Information You Give Us. You may give us personal information by signing up for an online account, entering information through our online forms or surveys, inputting information while using our Services, contacting us through our chat service, or contacting us by phone or email for information or customer service.

Information We Automatically Collect.

  • Sites: Like many website operators, we collect information that your browser sends whenever you visit our Sites. This includes log data, such as your computer’s IP address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign.
  • App: Certain information may be automatically collected as you use the App, including, but not limited to, the operation system used by your device, your device type and ID, your IP address, and your access times.

This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting, and other means.

Information We Collect From Third Parties. If you access our Services through third parties (e.g., Facebook or Google), or if you share content from our Services to a third-party social media service, the third-party service may send us certain information about you. The information we receive will depend on the policies and your account settings with the third-party service.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with our Services, which includes:
    • Maintaining and servicing accounts.
    • Providing customer service.
    • Processing and fulfilling orders and transactions.
    • Verifying customer information.
    • Processing payments.
    • Providing advertising and marketing services to you.
  • To conduct analytic services, such as analyzing customer usage and improving services offered.
  • To conduct market research.
  • To detect security incidents, protect against fraudulent or other criminal activity, debug and repair errors, and maintain the overall quality and safety of our Services.
  • To fulfill our legal and financial obligations.
  • To provide you with employment opportunities.

Marketing. We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).

How We Share Your Information

To Users or the Public with Your Consent. We may share your information with other users or the public with your consent.

Affiliates and Service Providers. We may share your information with our third-party service providers and any subcontractors as required to offer you our products and Services. The service providers we use help us to:

  • Run, operate, and maintain our Services through third-party platforms and software tools;
  • Perform content moderation and crash analytics;
  • Run email campaigns;
  • Perform marketing analytics;
  • Provide payment attribution; and
  • Provide technical and customer support.

Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) in accordance with their own privacy policy. These external service providers do not share your financial information, like credit card number, with us, but may share limited information with us related to your purchase, like your zip code.

Aggregated Data. We may also aggregate or otherwise strip information of all personally identifying characteristics and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of our Services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.

Third Party Marketing and Advertising Organizations. With respect to website cookies, we may share your information with third-party marketing and advertising partners to market our Services on our Sites and other websites that you may visit.

Disclosures Required by Law. We may be required to disclose your information in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

How We Respond to 'Do Not Track' Signals

Some browsers provide you with a way to signal that you do not want your browsing activity to be tracked. The Services may not currently respond to all Do Not Track (“DNT”) or similar signals, as we are awaiting consensus from the Internet policy and legal community on the meaning of DNT and the best way to respond to these signals.


To make our Sites and Services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

Google Analytics. We may use Google Analytics. We use the information we get from Google Analytics only to improve the Sites. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

You may wish to restrict the use of cookies. Please be aware that some of the features of our Sites may not function correctly if you disable cookies. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:

Children's Privacy

Our Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us using the contact details provided at the end of this Privacy Policy. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Change of Control

Personal information may be transferred to a third party because of a sale, acquisition, merger, reorganization, or other change in control. If we sell, merge, or transfer any part of the business, part of the sale may include your personal information.

Data Security & Retention

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. You are responsible for keeping your password confidential, and we ask you not to share your password with anyone.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be appropriate technical and organizational measures to protect the confidentiality, security, and integrity of personal information obtained through our Service, we cannot ensure or warrant the security of any information you transmit to us.

We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period.

Privacy Policy Updates

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on Sustaina’s homepage. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting Sustaina and this Privacy Policy to check for any changes.

Contact Information

To ask questions, comment, or if you have concerns about this Privacy Policy and our privacy practices, contact us at with the subject line “Privacy Policy.”